Name

Aditya Shandilya

Date of Joining Accenture

02 Jul 2010

Cisco Voice Consultant

Level-D

Degree(All University approved degrees)

University

Institute/College

Year of Passing

Bachelor of Engineering ( Electronic and Instrumentation)

Maharishi Dayanand University, Rohtak

Apeejay College of Engineering

2006

Master of Business Administration(Project Management)

Sikkim Manipal University 

Sikkim Manipal University 

2011

Expertise

Details

Months of Experience

(Skill specific)

UCaaS( Unifed communication as a service)

UCaaS serves as the underlying platform for the full range of our collaboration capabilities and services and offers clients flexibility as they grow. This comprehensive suite of managed ‘per seat’ services incorporates voice, multi-media, unified messaging, presence management, mobility, and automation services onto a single unified platform.
Contact Center solutions is significantly to enhance your customers’ experience while
lowering costs. This solution can now be deployed many ways, including in the cloud.
Contact Center-as-a-Service positions to modernize your current contact center technology — moving from a distributed, single channel (voice) to multi-channel (chat, email, SMS,outbound) interactions with customers.

80+ months

Cisco IP Telephony Solution

Cisco IP telephony solutions are an integral part of Cisco Unified Communications, which unify voice, video, data, and mobile applications on fixed and mobile networks enabling users to easily communicate in any workspace using any media, device, or operating system. Using the network as the platform, Cisco IP telephony solutions help organizations of all sizes realize greater security, resilience, and scalability in addition to the inherent benefits of using a converged network for transport and interconnection

80 +months

Voice Over IP( Voip)

VoIP is a technology that allows telephone calls to be made over computer networks like the Internet A protocol for transmitting the human voice in digital form over the Internet or other networks as an audio stream, instead of using traditional telephone lines. VoIP uses the Internet Protocol (IP), but is not limited to communication by computereven phone-to-phone communication can be conducted using this technology.

80+ Months

Cisco Voice Portal (CVP)

Cisco Unified Customer Voice Portal combines open-standards support for speech with intelligent industry-best call control to deliver personalized self-service to callers-either as a standalone interactive-voice-response (IVR) system or transparently integrated with a contact center

15+

Course

Institute

Duration

·Diploma for GRADUTE ENGINEER(EDGE INFRA)

CMC Limited

800 hrs

·CCVP (Cisco Certified Voice Professional)

Cisco

Certifications

·                        CCNA  (Cisco Certified Network Associate)

Cisco

Certifications

·                        CCIE voice written

Cisco

Certifications

·                        ITIL Foundation certified

Wings/APM Group

Certifications

Employer    

:

Accenture

Job Activities

:

Voice Technical Lead -Level D

Duration     

:

Start Date: 02/07/2010  End Date: Present

Employer    

:

Orange Business Services, Gurgaon

Job Activities

:

Incident Management Senior Specialist

Duration     

:

Start Date: 26/10/2009     End Date: 30/06/2010

Employer    

:

HCL TECHNOLOGY LTD (IOMC)

Job Activities

:

Senior Analyst Networks

Duration     

:

Start Date: 24/07/2006      End Date: 16/10/2009

Project #             

Project Name

Employer

Client             

Duration

Team Size

My Role             

Responsibilities & Details.

:

:

:

:

:

:

:  

:

1

Citizens Bank ( Network Services)

Accenture

Citizens Bank

Start Date: 29/11/2013  End Date: Present

20+

Cisco Voice Consultant

◊      Work  with Projects  and implemented the transformation of sites from legacy to Cisco platform

◊      Act as escalation source in case team members need assistance

◊      Perform vendor interaction with internal and external support organizations

◊      Participate in team projects and project/technology transition

◊      Keep the project manager and product committee informed of task accomplishment, issues and status

◊      Monitor, troubleshoot, and escalate production problems affecting the global network and systems infrastructure

◊      Identify and resolve chronic issues.

◊      Provide guidance to the team based on management direction

◊      Troubleshooting and resolution of issues with both hardware and software as it relates to system configuration, trunking, , dial plans, routing and features.

◊      Operational support for deployed technologies such as call managers, Cisco Voice portal, Cisco unified Border element, Cisco sip proxy Unity voicemail systems, toll bypass gateways and network infrastructure

◊      Implement changes to the telephony environment as per business requirements.

Project #             

Project Name

Employer

Client             

Duration

Team Size

My Role             

Responsibilities & Details.

:

:

:

:

:

:

:  

:

2

RBS Noc( Network Operation Center)

Accenture

Royal Bank Of Scotland

Start Date: 02/07/2010  End Date: 28/11/2013

40+

Voice Technical Lead -Level D

◊      Act as internal escalation source in case team members need assistance

◊      Perform vendor interaction with internal and external support organizations

◊      Participate in team projects and project/technology transition

◊      Provide status reporting of team activities against the program plan or schedule

◊      Keep the project manager and product committee informed of task accomplishment, issues and status

◊      Monitor, troubleshoot, and escalate production problems affecting the global network and systems infrastructure

◊      Identify and resolve chronic issues.

◊      Provide guidance to the team based on management direction

◊      Troubleshooting and resolution of issues with both hardware and software as it relates to system configuration, trunking, Telco, dial plans, routing and features.

◊      Operational support for deployed technologies such as call managers, Unity voicemail systems, toll bypass gateways and network infrastructure

◊      Implement changes to the telephony environment (Call managers, gateways, gatekeepers, and Unity Voicemail system) as per business requirements.

◊      Troubleshoot call quality issues.

Project #             

Project Name

Employer

Client             

Duration

Team Size

My Role             

Responsibilities & Details.

:

:

:

:

:

:

:

:

3

Voice Operation Center 

Orange Business Services, Gurgaon                                                                                                                                                                                                                           

Major service Center

Start Date: 26/10/2009     End Date: 30/06/2010

12

Incident Management Senior Specialist

◊      Handling technical tickets of all voice customer by using Clarify CRM

◊      Configured and carried out Troubleshooting of  incidents realted to CCM

◊      Responsible for Configuring and Troubleshooting of CME, CCM, Gateways, IP-Phones,Voice mail system using Unity and Cycos

◊      Configured call manger features and services like CUMM, SNR, MOC by using genesys GETS, Efax configuration

◊      Diagnose fault-related cases both proactive and reactive by effectively utilising testing tools, analytical skill and other network/product utility programs wherever possible

◊      Coordinated with Cisco TAC and Cisco Advance Service Team

◊      Responsible for Troubleshooting and maintenance of VOIP network

◊      Configured Calling Privileges, Signalling Protocols

◊      Responsible for implementing and troubleshooting of Call Routing Component

Project #             

Project Name

Employer

Client             

Duration

Team Size

My Role             

Responsibilities & Details.

:

:

:

:

:

:

:

:

4

Cisco Remote Operation Services (CROS )

HCL TECHNOLOGY LTD (IOMC)

Cisco

Start Date: 24/07/2006      End Date: 16/10/2009

50+

Senior Analyst Networks

◊      Managing Network of Cisco’s Customers by providing support to their Voice/IP Telephony network.

◊      Provide post-implementation Network management, maintenance and support services specifically on Cisco Unified Communication platform (Cisco Call Manager/Unified Communications Manager, Unity, H.323/MGCP Voice Gateways), in NOC (Network Operations Centre) environment.

◊      Monitoring of Cisco Unified communication solutions, Incident Management [IM] and high end technical support for IP telephony systems. Ensuring 24x7 alarm notifications for all networked devices, applications and security events.

◊       End-to-end issues management: generating tickets, troubleshooting, remediation. Logical MACDs and release management; daily configuration management; Reporting: Fault, Performance, Inventory, Configuration and Security.

◊      Checked connectivity of lease lines and ISDN lines.

◊      Involved at Disaster Recovery of Networks.

◊      Undertaken responsibility for taking back up (router configurations and server database).

First Name:

Aditya

Last Name:

Shandilya

Middle Name:

Residence Phone:

+1-213-280-3194

Work Phone:

+1-213-280-3194

Permanent Address:

D-34 Shubham Enclave , Paschim Vihar, New Delhi -110063

Email:

shandilyaaditya@yahoo.com

Present Address:

48 B Pembroke Avenue , Providence, Rhode Island- 02908

Passport No: k2924718

Issued At: 10th April 2012

Valid Till:  9^th April 2022

H1B Visa

Valid till- 30^th June 2015

Date of Birth: 09/August/1984

Marital Status: Single